Biomedical Engineer
Training Course Outline 

Content

Duration

Day 1

General 

Welcome & Introduction to XLTEK

  •  Contact Numbers
  •  Course Outline & Expectations

15 Minutes

Software 

Computer Support Boot Camp

  • Review of required computer skills, Explorer, command prompt, control panel and device manager, displays, storage, networking, regedit and other Windows XP utilities

2.75 Hours

Pinging / IP Configuration

Replacing a Hard Drive

Replacing PCI, ISA or MPEG Card

Laptop/ PCMCIA Card

Watchdog

LUNCH

1 Hour

System Configurations

  • Portable
  • Video Portable
  • Patient Room LTM & Monitoring
  • Nurse Alarms & Tech Room Configurations

3.5 Hours

Day 2  

General Software Architecture

2 Hours

Applications & Services

Device Review

  • Headbox Calibration
  • Photic Stimulator
  • Service Manuals
  • UPS Battery Maintenance

1 Hour

LUNCH

1 Hour

System Setup (Hands-On Session)

  • Camera Setup, Sound Setup
  • Wall-Mount Boxes

2.5 Hours

Troubleshooting with Video Diagnostics (Hands-On)

1.5 Hours

Day 3  

Troubleshooting NeuroWorks Workshop (Hands-On)

3 Hours

LUNCH

1 Hour

Troubleshooting NeuroWorks Workshop, cont.

1 Hour

Windows Update

.5 Hour

Virus Prevention & Policy

Customer Support Case Flow

  • PC Anywhere and WebEx Support
  • RMA Process
  • Repairs
  • Loaners
  • On-call Procedure
  • Email Contact Information

1.25 Hours